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Bethlehem Pediatric Therapy Services
Bethlehem Pediatric Therapy Services

Frequently Asked Questions

COVID PROTOCOL updated 5.25.21

1. All families will be required to wear masks, with children wearing masks as able.

2. Temperatures will be taken and hands washed at start and completion of sessions

3. Families are asked not to bring siblings in the building

4. All families will receive a Covid questionairre on the day of their session to complete via email

5. As of June 8, 2021 we will be opening from 1 client at a time to more than one client and their family in the building. We will work to create space between clients and families for everyone's safety, and continue to clean carefully between sessions and in common areas.

What's the process?
From your first call to the office, you can expect to be treated with respect and with a genuine concern for the well being of your child and the needs of your family. From our office manager to our interns, we care about your child and want you to feel comfortable and confident that you have made the right choice in service providers.

We promise to:

  1. Include you in each step of the process, and invite you to attend therapy sessions to better understand our approach, ask questions, express concerns and implement strategies in your home.

  2. Listen carefully to your concerns about your child and develop a plan to address them in therapy or help you find a professional who can best address the issue.

  3. Develop a deep understanding of your child, his or her strengths and the areas that be developed to improve their quality of life. We want to know what makes your child “tic”, what brings them joy and what causes their struggle. We do this through speaking to the child, to you, to other family member and to teachers and other professional involved in their care (with your consent).

How do I get started?

  1. You need to get a prescription from your pediatrician, developmental pediatrician or neurologist. 

  2. Call the office and speak with our office manager Lara Zellner at 610-625-4404. She will take down all of the basic information, so you’ll need your insurance card ready. 

  3. Lara will check your insurance for visit limits, preauthorization requirements, exclusions, deductible, and copays. 

  4. Lara will call you within 48 hours to discuss you benefits and schedule an appointment for an evaluation with one of our therapists. 

  5. You will be advised that a parent meeting is part of our process, and is not covered by insurance. You will need to pay for this privately, the fees will depend on how long you need to discuss the evaluations finding and can last from 15 minutes to an hour or more. 

  6. If you have an evaluation report from another therapist within the past 6 months, we can begin treatment immediately. 

Lara has verified my insurance, what’s the next step?

  1. If you are having an evaluation, you will be scheduled for a 60 minute visit for a Speech and Language or a physical therapy evaluation, or a 90 minute visit for an Occupational Therapy evaluation. 

  2. You will receive an email from our EMR system JANE with a link to create an account and complete initial paperwork.

  3. You may be asked to complete a standardized questionnaire about language, sensory processing, or behavior. This will be emailed to you via Q Global. 

What happens at the evaluation?

  1. Your child’s therapist may want to speak to you about your concerns at your appointment during the first part of the visit.

  2. Your child will accompany the therapist to the testing area. You are usually welcome to observe the evaluation with your child, although the therapist may ask you to wait outside if there are issues with attention or behavior with you present.

  3. The therapist will conduct standardized testing and clinical observations in the treatment room and in our sensory gym, most often for Occupational Therapy and Physical Therapy evaluations.

I’ve had my parent meeting, what happens next?

  1. The evaluation appointment will end with scheduling of the parent meeting, during which the therapist will discuss his/her findings and develop a plan for treatment if applicable. This may take place in person or over the phone.

  2. Lara will schedule therapy if recommended, either at the parent meeting, or via phone call the next day if she is not in the office at the time of your parent meeting.

What happens during therapy?

  1. You are invited to attend sessions, unless your therapist needs time to establish rapport with your child or if they focus better with some 1:1 time with the therapist.

  2. The therapist will take the last few minutes to write the therapy note and discuss progress with you, if you’ve not attended the session. You will receive a copy of the note at each session, time and technology permitting.

Will behavioral services be covered under my insurance plan?

  1. This depends on your insurance. For the most part, behavioral services are a covered benefit under Act 62 for children with Autism, unless your plan is self-funded. All behavioral services will require a preauthorization from your insurance company.

  2. For those children whose plan does not cover behavioral services, we offer private pay options to help meet behavioral needs until MA Behavioral Health Rehabilitation Services services may begin. It should be noted that while these services may be very helpful for families, Behavioral Specialist Consultants (BSC) are not necessarily trained in ABA and may not be Board Certified Behavioral Analysts (BCBA).